Have a question? Here are some of the most common questions asked by our members
You can become a member of RIGSAY as easy as 1,2,3…
If your chosen username is available you will be permitted to open an account. We will send you a securely generated password to your email address (you can change this on your profile page for something easier to remember).
Sign Up Login
Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!
The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.
Items that require us to know your name:
It is possible to change your Profile Picture for another (ideal if you want to remove the NEW flag). You can simply select a new Avatar from the selection on the ‘Change Profile Picture’ option in the ‘Profile’ tab.
Our Support System is a very easy and intuitive method of requesting support. Typically we will respond to your request within 24hours often less.
Assuming you are logged in, you will be able to access the Support System by selecting ‘Request Support’ in the navigation bar above. When you do so you will be presented with this screen.
Click on ‘Create Ticket’ to tell us about your issue.
You will be presented with a list of typical issues encountered by our members. We hope that your problem falls into one of these categories.
Choose the one from the list that best describes your problem then click ‘next’ to continue and describe your issue in more detail. Don’e worry if you choose the wrong one, you can move back and change it or alter it later in the Support System screen.
If you forget something, it doesn’t matter, remember the Support System is based on threaded responses so in effect you will be entering into a two-way dialogue with a support agent.
Support System screen layout
Finally you can respond to any response made to your request. You can even upload us files or screenshots to help us diagnose the problem. It’s a two way conversation as we work to fix your problem with the website. We want you to leave the Support System happy that we have solved your issue.
Remember, we don’t limit the amount of tickets you open.
We can’t list every offshore installation from everywhere all at once, we have to build a database containing ‘Rigs of Interest’. There is no point adding installations that none of our members have been to or want to rate. We therefore rely on you to tell us which ones you want.
If you cannot find an installation in our system, and you would like to review it or request us to research it and add it; then please tell us about it. You can use the form ‘Submit a Rig’ found within the navigation bar or simply click below to go there now!
Submit a Rig