Frequently Asked Questions

Have a question? Here are some of the most common questions asked by our members

Registration & Profile

Register as a RIGSAY Member


You can become a member of RIGSAY as easy as 1,2,3…

  1. Simply choose your desired username
  2. Enter a valid email address, and
  3. Select a role that best describes you

If your chosen username is available you will be permitted to open an account. We will send you a securely generated password to your email address (you can change this on your profile page for something easier to remember).


Sign Up Login

Change your Profile Picture

It is possible to change your Profile Picture for another (ideal if you want to remove the NEW flag). You can simply select a new Avatar from the selection on the ‘Change Profile Picture’ option in the ‘Profile’ tab.

 

Add your profile information

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

Access site settings: Change your Password

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

Edit Account & Social Media

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket


Secure File Locker

Personal FREE file locker: Powered by Dropbox

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

UPLOAD: Backup Certificates & Documents

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

DOWNLOAD: Download ZIP archive of multiple files

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

Easily change from Grid view to List view

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

SHARE: Securely send files to Employers & Recruiters

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket


Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket


Companies, Resumes & Jobs

Company Profile: How to add your listing

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

Personal Resume: Add your CV to our database

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket

Job Vacancy: Find the perfect Candidate

Once you have registered you will be redirected to your personal profile page, this is your identity on RIGSAY and everything you need is accessible from here!

The first thing you MUST do is tell us who you are. There are certain functions on this site that rely on you having a name, we don’t ask for any other information by default so don’t be shy enter it in your Profile as soon as you can.

Items that require us to know your name:

  • Submitting a Company Profile
  • Accessing our Support System to create a ticket


Support System

Request Support using our threaded ticket system

Our Support System is a very easy and intuitive method of requesting support. Typically we will respond to your request within 24hours often less.

Assuming you are logged in, you will be able to access the Support System by selecting ‘Request Support’ in the navigation bar above. When you do so you will be presented with this screen.

Click on ‘Create Ticket’ to tell us about your issue.



You will be presented with a list of typical issues encountered by our members. We hope that your problem falls into one of these categories.

Choose the one from the list that best describes your problem then click ‘next’ to continue and describe your issue in more detail. Don’e worry if you choose the wrong one, you can move back and change it or alter it later in the Support System screen.


 
After choosing a suitable title for your request, please tell us in as much detail as possible about your problem, we need to know all the information so we can assist you in resolving your issue.

If you forget something, it doesn’t matter, remember the Support System is based on threaded responses so in effect you will be entering into a two-way dialogue with a support agent.



Support System screen layout

  • 1: View your all your tickets, easily filter using the selection button in the top right
  • 2: Clearly see the ticket thread, you will be able to track the conversation as we look to solve your issue
  • 3: This area shows the information related to the ticket and your support system profile

 
Finally you can respond to any response made to your request. You can even upload us files or screenshots to help us diagnose the problem. It’s a two way conversation as we work to fix your problem with the website. We want you to leave the Support System happy that we have solved your issue.

Remember, we don’t limit the amount of tickets you open.


Sign Up Login


Everything Else

The installation I want to rate isn’t listed?

We can’t list every offshore installation from everywhere all at once, we have to build a database containing ‘Rigs of Interest’. There is no point adding installations that none of our members have been to or want to rate. We therefore rely on you to tell us which ones you want.

If you cannot find an installation in our system, and you would like to review it or request us to research it and add it; then please tell us about it. You can use the form ‘Submit a Rig’ found within the navigation bar or simply click below to go there now!

 

Submit a Rig